Technical Support & Fault Finding
MTSG is a growing electrical and integrated systems contractor providing technical support, diagnostics, configuration, repairs, troubleshooting and fault finding across electrical systems, data and networking, CCTV, access control, fire detection and other integrated systems. We investigate problems affecting both physical infrastructure and connected equipment.
Electrical Fault Finding
Investigation of electrical faults affecting domestic, commercial and industrial installations.
- Loss of power and tripping circuits
- Lighting faults and faulty sockets
- Distribution board issues, equipment supplies, testing and diagnosis
Data & Network Fault Finding
Troubleshooting physical network infrastructure and connected networking equipment.
- Network connection problems and faulty data cabling
- Network points, patch panels and cabinets
- Switches, routers, PoE equipment and wireless access points
UniFi & Network Equipment
Technical support for Ubiquiti UniFi hardware and associated network configurations.
- Installation, configuration and expansion of UniFi systems
- UniFi gateways, switches, PoE switches and wireless access points
- Troubleshooting connectivity problems and adding access points
CCTV & Security Systems
Investigation of technical and network-related problems affecting CCTV systems.
- Cameras going offline and missing video signals
- PoE issues and network connectivity faults
- Recording problems, storage issues, remote viewing and configuration
Access Control Systems
Technical support for physical and electronic access control hardware.
- Door readers and access controllers
- Electric locks, magnetic locks and exit devices
- Power supplies, wiring and network-connected access control hardware
Fire Detection & Security
Technical support and fault finding for compatible fire detection and security systems.
- System fault investigations and device faults
- Power supply and battery checks
- Wiring inspections and reviews following alterations or building works
Testing & Diagnostics
Diagnostic services to accurately verify installations and isolate faults.
- Cable testing and wire mapping
- Electrical testing and visual inspection
- Equipment diagnostics, fault isolation and configuration checks
System Upgrades & Expansion
Expanding, upgrading, reconfiguring and integrating existing systems.
- Additional network points and Wi-Fi access points
- Network equipment upgrades and CCTV additions
- Access-controlled doors and network cabinet improvements
Technical Support Process
1. Initial Assessment
Understand the reported problem, existing equipment and installation.
2. Diagnosis
Inspect, test and isolate the cause of the fault.
3. Repair or Configuration
Repair, replace, reconfigure or adjust affected equipment or infrastructure where appropriate.
4. Testing & Handover
Test the system after the work and confirm that the affected equipment is operating correctly.
Frequently Asked Questions
Can you fault-find an existing network?
Yes. We troubleshoot physical network cabling, network points, patch panels, switches, routers and connectivity issues across commercial and domestic properties.
Can you support UniFi systems?
Yes. We install, configure, expand and troubleshoot Ubiquiti UniFi gateways, switches, PoE hardware and wireless access points.
Can you troubleshoot CCTV that has gone offline?
Yes. We investigate network connectivity problems, PoE issues, camera configurations and recording faults affecting CCTV systems.
Can you support systems installed by another company?
We can assess and support suitable existing systems installed by another contractor where the equipment and installation are within our capabilities. An initial assessment may be required before repair, modification or expansion.
Can you repair network cabling?
Yes. We test, trace and repair damaged data cabling, re-terminate outlets and fix patch panel connections.
Can you configure routers and switches?
Yes. We handle router and network switch configuration, VLAN setup and network expansion.
Can you help with Wi-Fi problems?
Yes. We install wireless access points, run dedicated cabling, troubleshoot coverage issues and expand Wi-Fi networks.
Can you expand an existing network?
Yes. We routinely add new network points, switches, access points and integrate additional equipment into existing setups.
Can you troubleshoot access control faults?
Yes. We investigate issues with door readers, controllers, electric locks, power supplies and access control wiring.
Can you provide electrical fault finding?
Yes. We investigate electrical faults such as loss of power, tripping circuits, lighting issues and distribution board problems.
Get in Touch for Technical Support
Please email your enquiry to us. To help us assist you efficiently, please provide details such as the affected system, symptoms, error messages or fault indications, your property type, location and photos where useful.