Privacy Policy

McNeal Technical Solutions Group, through MTSG Electrical Contractors and MTSG Integrated Systems, takes your privacy seriously and acts as the data controller for the personal information collected when you visit our website, contact us, request a quotation, or engage our services.

We handle all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

• Name and company name
• Email address
• Telephone number
• Project or site location
• Service required
• Project description or enquiry details
• Preferred contact method
• Information voluntarily provided by you when contacting us
• Basic technical information such as IP address, browser, and device information where necessary for website operation, security, or analytics

2. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Discuss project requirements
• Prepare quotations
• Arrange site visits
• Provide requested services
• Communicate about projects, appointments, and services
• Maintain appropriate business records
• Meet legal, accounting, and regulatory requirements
• Protect the website and business from misuse or security threats

3. Lawful Basis for Processing

We process your personal information under the following lawful bases:

• Legitimate interests: For responding to enquiries, managing business enquiries, maintaining customer relationships, and operating the website.
• Pre-contractual steps: For preparing quotations, discussing requirements, and arranging surveys at your request before a contract is entered into.
• Contract: For providing agreed electrical, fire detection and suppression, security, CCTV, access control, data, networking and infrastructure services.
• Legal obligations: Where personal information needs to be processed or retained to meet legal, accounting, tax, or regulatory requirements.

4. Sharing and Protecting Your Information

Personal information may be shared where necessary with employees, contractors, suppliers, or service providers involved in responding to your enquiry or delivering an agreed service. We do not sell or rent personal information to third parties for marketing purposes.

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

5. Data Retention

We keep your personal information only for as long as reasonably necessary for the purpose it was collected for. Some records may need to be retained for longer to meet legal, accounting, tax, or regulatory requirements. This does not mean that every website enquiry is retained for the same period.

6. Your Rights

Under UK data protection law, you have the following rights:

• Right to access personal information
• Right to have inaccurate information corrected
• Right to request erasure where applicable
• Right to restrict processing in certain circumstances
• Right to object to certain types of processing
• Right to data portability where applicable

If you want to exercise your rights, you can contact us at info@mtsgelectrical.co.uk.

7. ICO

Anyone who is unhappy with how their personal information has been handled can make a complaint to the Information Commissioner's Office (ICO). You can visit the official ICO website for more details.

8. Cookies

For information about the cookies and similar technologies used by our website, please refer to our separate Cookie Policy.